How much are shipping charges?
We have several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the total weight of your order. Your shipping and handling charges are summarized at checkout.

How long does it take for me to receive my order?
Please remember that your items do not exist until you order them. They are made specifically for you! Most orders are processed within 1-4 business days. Shipping times are dependent on the method of shipping you choose during check-out.

Shipping Method          Transit Time (US residents)
First Class                       3-5 business days
Priority Mail                    2-3 business days
Express Mail                   1-2 business days

International orders transit times are dependent on your location.

What are the sizes of your items?
Choosing the right size for your custom apparel is very important. We have created a simple to use sizing chart that is available here. Please keep in mind that it is up to you to ensure that the size is correct when you place your order.

Do you provide tracking information for my shipment?
We will send you an email every step of the way to let you know how your order is progressing. Tracking information is sent directly to your email address from the United States Postal Service. (Tracking may not be available for some international orders) You can also track your order by logging into your account and clicking on your order. There will be additional information available to you, such as your order status and tracking information.

What is your return policy?
We do guarantee that your items will arrive safe and in great condition. If, for any reason, your item is defective, please contact us immediately to make arrangements for a replacement. Do not mail your item back to us! Due to the nature of our personalized products, we do not offer refunds or exchanges! Please be sure to double-check the spelling and sizes of your items before check-out, as you are responsible for ensuring your order is correct.

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